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FAQ

Do I have to register to play your games?

  • No. You can play our games with "play money". This does not require registration. You just have to select the game you want to play and start right away.

Welcome Bonus for new customers

  • To receive our new customer deposit bonus, you must deposit a minimum of 10.00 € with us - and enter the bonus code WELCOME in the process. Up to 100 € bonus for you. Learn more.

How do I get a deposit bonus?

  • We will offer deposit bonuses from time to time as a special thank-you or on certain holidays. We will let you know in advance what conditions you will have to meet to receive the bonus. As a rule, you will need a promo code (for example: BONUS100) to receive a deposit bonus. Further conditions for our bonus programme can be found here.

Is a registration with Platincasino really free?

  • Yes, there are no hidden costs for opening a player account and no fees for deposits or withdrawals!

I registered, but I didn't receive a confirmation email. What should I do?

  • It's possible that our confirmation email has landed in your spam or junk folder. Please look there first; if you are unable to find the email, please contact our support team at (support[at]platincasino.com) or via live chat.

Do I need certain software to play your games?

  • Yes, in order to play our games you need Adobe® FlashPlayer 10 or higher, andJAVA must be enabled on your system. (We recommend you install the latest version of JAVA).

When can I make a withdrawal?

  • You can make withdrawal requests at any time if your player account has sufficient funds. Depending on your country, different payment options will be available to you.

How long does it take to process deposits and withdrawals?

  • Deposits (from e-wallets, credit cards, etc.) are usually immediately credited to your player account. Deposits made with bank transfers or similar methods may take longer to credit to your account. “ Your payment is processed as quickly as possible by our staff, if you have submitted all the necessary documents to identify your person. You can simply upload the documents under „Account“. Note also that the processing of your payment amount may refer to your Bank and may take a few working days.

Where can I find the instructions for your games?

  • Each of our games has a description and instructions posted online. Each game is provided with an information button in the form of an "i" icon. This will give you a rough description of the game. More extensive help for the current game you are playing can be found by clicking on the question mark ("?").

Where can I view my personal data, playing history and bonuses?

  • If you have logged in, you will find under "My Casino" (orange button at the top of the homepage) information including your most recent games, your games currently open and your personal favourites. If you are in "My Casino" and click on the blue "Open" button, you will find your personal data, including your account and gaming history. You can also make deposits or request withdrawals when in the "My Account" area.

Platincasino.com is operated by Red Rhino Limited, a company registered in Malta with registration number C67666 and address 6 Investor House (Suite 3), Triq il-Fikus, San Gwann SGN 2461, Malta. Red Rhino Ltd. is licensed and regulated by the Malta Gaming Authority (MGA), and holds license number MGA/B2C/398/2017, issued on 01/08/2018.

© 2019 Red Rhino Ltd. All Rights reserved.

Responsibility for your safe and secure gaming environment at platincasino.com is our commitment and of highest possible priority. We want to entertain you and offer fun and excitement. But casino gaming always contains risks. Be aware that it is great to win, but you could also lose. Play only with money you have left to spend. Gaming can be addictive, please play responsibly.

In case of worries or questions concerning gaming behavior, our customer support team is there to help you out.
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