Problem Gambling

Problem gambling is behaviour related to gambling which causes harm to the gambler and those around them. This may include family, friends and others who know them or care for them, such as those they work with. If someone is struggling to control their gambling behaviour it can cause stress, depression, .anxiety, they may fall behind at work and worry about money. If someone’s gambling is causing any of these affects, it is considered problem gambling.

Problem gambling can affect anyone. It can happen at any age, to men or women, and to people from any ethnic background. Studies have shown that you are more likely to develop a problem if you have a family history of problem gambling and if you started gambling at an early age. The physical effects of a gambling problem can be very difficult to see. You are unlikely to know that someone has a gambling problem unless they tell you.

Gambling Sensibly

We want you to enjoy your visit to Platincasino and part of making it an enjoyable experience lies with you. Staying in control and only betting when deciding to you can enjoy your experience on our website.

If at any point gambling stops becoming fun because you believe your gambling has gone beyond your control or you develop problems related to it, we encourage you to contact our customer support who will be able to assist you by using our experience to support and direct you to find help if you find yourself in difficulty.

Tips for betting sensibly:

  • Gambling is a form of entertainment. Sometimes you’ll win and sometimes you’ll lose but treat is as an entertainment expense rather than a way to make money.

  • Only gamble money you can afford to lose. If you win it’s a bonus and if you lose you won’t be left feeling stressed and anxious.

  • Know your limits and be clear about them before you start to gamble. When you reach your limit stop gambling.

  • Take a break. Gambling continuously without taking a break will impact your judgement.

  • Don’t gamble when you’re upset or depressed.

  • Don’t chase losses. Trying to win back lost money by placing bets you can’t afford is a recipe for disaster. Set your limits, stay in control.


Do you have a gambling problem?

Undertake the following self-assessment to ascertain if you may have a gambling problem. If you answered “yes” to seven or more of these questions you may have a gambling problem.

  1. Have you ever lost time form work due to gambling?

  2. Has gambling ever made your home life unhappy?

  3. Has gambling affected your reputation?

  4. Have you ever felt remorse after gambling?

  5. Have you ever gambled to get money to pay debts or solve financial difficulties?

  6. Has gambling ever caused a decrease in your ambition of efficiency?

  7. After losing, do you feel you must return as soon as possible to win back your losses?

  8. After winning, do you have a strong urge to return and win more?

  9. Do you often gamble until you run out of money?

  10. Have you ever borrowed money to finance your gambling?

  11. Have you ever sold anything to finance your gambling?

  12. Are you reluctant to use “gambling money” for normal expenditures?

  13. Does gambling make you careless of welfare of yourself and your family?

  14. Do you ever gamble longer than planned?

  15. Have you ever gambles to escape worry or trouble?

  16. Have you ever committed or considered committing an illegal act to finance gambling?

  17. Has gambling ever caused you to have difficulty sleeping?

  18. Do arguments, disappointments or frustrations create within you an urge to gamble?

  19. Do you ever get the urge to celebrate any good fortune with a few hours of gambling?

  20. Have you ever considered self-destruction as a result of your gambling?

Problem Gambling Advice

Are you gambling more than you want to? If you feel you have a problem with gambling please visit the GamCare website for help and advice at, or contact the GamCare National Helpline on 0808 8020 133. Lines are open from 8am to midnight UK time.

The following organisations provide psychological help, professional advice and assistance in dealing with gambling addition:

  • GamCare []

  • Gamblers Anonymous []

Protecting Children and Young People

We run age verification checks to confirm that our customers are 18 or older and legally old enough to gamble. If we are unable to confirm a customer’s age through electronic checks, we reserve the right to suspend the account and request proof of age documentation.

We recognise that the internet is readily available in many homes, as a result, we must work together to protect children from underage gambling.

Tips for protecting children and young people:

  • Keep your username, password and deposit details out of reach.

  • Don’t save password or use auto-fill on your computer.

  • Install website blocking software such as NetNanny [] and CyberPatrol [].

  • Educate your children about the legality and potential damage of underage gambling if you suspect they might be considering gambling.

  • Limit the amount of time your children spend online.

Responsible Gambling Tools

As part of our commitment to responsible gambling we provide several options to customers who would like to take a break from gambling.


We offer a self-exclusion facility which can be implemented through your ‘Account’ - ‘Casino Ban’ function or by contacting customer support. With self-exclusion you are able to take a break from gambling for 6 months, 1 year, 3 years and 5 years. When self-exclusion is implemented you will not be able to place any bet in your account and all marketing e-mails will cease.

Alternatively we offer you the option to self-exclude permanently. If you choose to self-exclude permanently you will not be able to reopen your account. We will also endeavour to find any new accounts that you create and close them accordingly. We will no longer send you marketing e-mails. Permanent self-exclusion can be undertaken through your ‘Account’ - ‘Casino Ban’ function or by contacting customer support.

Loss Limits

We offer loss limits to allow you to set a personal limitation of your potential losses. In order to maintain the highest possible standard of responsible gambling, the loss limit is controlled by you.

Loss limits can be implemented through your ‘Account’ function. Limits on offer include 1 day, 1 week, or 1 month. You can edit your loss limit through the 'Account’ - 'Loss Limit' function. If you reduce your loss limit, this will take effect in real time. Any increase to your loss limit is subject to a 7 day cooling off period. Upon expiry of the 7 day cooling off period you are required to reconfirm your approval to increase the limit.

Stake Limits

Stake limits can be implemented through your ‘My Account’ - ´Limit´ function. Limits on offer include 1 day, 1 week, or 1 month. You can edit your stake limit through the ‘My Account’ function. If you reduce your stake limit, this will take effect in real time. Any increase to your stake limit is subject to a 7 day cooling off period. Upon expiry of the 7 day cooling off period you are required to reconfirm your approval to increase the limit.